CarRental8
CarRental8 Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
CarRental8 has a 1.7 star rating from 106 reviews; 13% would recommend. Consumers report frequent billing and refund problems, poor customer service, and high price level.
Key Takeaways for Future Customers
- Read cancellation and refund terms carefully when checking CarRental8 reviews before booking.
- Expect possible double charges, delayed refunds, and difficulty reaching support for billing or refund issues.
- Confirm partner rental counter and insurance acceptance to avoid unexpected charges.
Negative Feedback / Risk Areas
- Recurring complaints about refunds and unresolved billing disputes.
- Poor customer service and lack of follow up on claims.
- Hidden fees, insurance conflicts, and no-shows at airport counters.
Positive Feedback
Some users note ease of booking and occasional helpful agents who resolve issues quickly.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
CarRental8 has a 1.7 star rating from 106 reviews; 13% would recommend. Consumers report frequent billing and refund problems, poor customer service, and high price level.
Key Takeaways for Future Customers
- Read cancellation and refund terms carefully when checking CarRental8 reviews before booking.
- Expect possible double charges, delayed refunds, and difficulty reaching support for billing or refund issues.
- Confirm partner rental counter and insurance acceptance to avoid unexpected charges.
Negative Feedback / Risk Areas
- Recurring complaints about refunds and unresolved billing disputes.
- Poor customer service and lack of follow up on claims.
- Hidden fees, insurance conflicts, and no-shows at airport counters.
Positive Feedback
Some users note ease of booking and occasional helpful agents who resolve issues quickly.
Media from reviews
Tallinn, Tallinn
Issues with the car rental
- - We were charged for cancellation.
- - The flexible cancellation policy was not honored and no refund was issued.
The best company I've ever rented a car from. We had some difficulties with our reservation and wanted to cancel.
We ended up calling, and they even charged us for that. The website and the booking process say they offer flexible cancellation policies. In reality, they didn't.
We wanted to cancel, and we ended up not getting a refund. A great company.
Preferred solution: Full refund
User's recommendation: never take
Dallas, Texas
Insurance Policy Document
Please share the insurance document I purchased to my email address (***)
Zero Deductible + Full Protection with Premium Coverage
Dublin, Leinster
No support.
- - Paid for extra insurance, Okmobility refused pickup without their own insurance, and Carrental8 couldn't be contacted until next day with no help.
An extra insurance option which I paid for in advance, was deemed inadequate and useless by the car rental company (Okmobility) who refused to let me take the car without paying their own, extra insurance. Carrental8 could not be contacted until the next day and have so far given no real help.
They told me to go back to the airport and insist on a refund, but I was by that stage a good distance away and had little hope of getting my money back and keeping the car.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fort Pierce, Florida
I paid, they didn't deliver
- - Paid in advance, Hertz claimed it wasn't paid in Sweden and charged more.
- - Filed a claim with crarental8; after 3 weeks it's still unresolved.
I paid for a car rental reservation in advance, as required by this company.
Upon arrival in Sweden, Hertz informed me that they had not been paid for my reservation.
I had to pay Hertz their going rate (which was quite a bit more) to get the vehicle.
I filed a claim with crarental8. They said it can take 7-10 days.
I contacted them this morning, as it's been 3 weeks.
They still haven't resolved my complaint. They told me to give them ANOTHER 10 days.
- Keep your money
- And not refund on their mistake
Preferred solution: Full refund
User's recommendation: Buyer beware
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Antonio, Texas
Refund
- - Refund unresolved; no reply after 3 days.
- - Manager escalated after booking date passed; flight number needed for airport pickup.
I'm having trouble getting a refund...I emailed them 3 days ago yet no response..now she's saying it has to be escalated to a manager because it's passed when I booked...not my fault I wasn't able to rent a car from the airport because I needed a flight number
My car is not here for collection, as they were all sold out because of they were busy.
I came to collect my car of 8 seater in Hertz. There is no car for collection at all.
They can't help me, nothing about finding replacement but no contact from the carrental8.com. This is so bad.
- Un reachable
Preferred solution: Full refund
User's recommendation: Not a happy customer
Coalville, Leicestershire
Claim
Numbers either don't work or forward to some wierd sales thing. The insurance means absolutely nothing.
User's recommendation: Avoid
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerChange name on rental
My husband made a car reservation for me and accidentally put his name instead of mine. I would like to change the driver's name to Polina Fedko.
Preferred solution: Change the registration name
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRequest for a refund
- - The booked car wasn't available for pick-up at Hertz, Bessemer Road, Cardiff, Monday 21 July.
- - I am seeking a refund of £80.54 for reference 97218****.
The car I paid for wasn't available for pick-up when I got to the Hertz office at Bessemer Road in Cardiff on Monday, the 21st of July. I was given another car, which I refused, and hence, seeking a refund of £80.54 I paid for the car.
My reference number is 97218****.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Charlotte, North Carolina
To confirm booking
- - No confirmation email and no contact method.
- - Pickup at Halifax airport from July 26 to August 9.
- - Payment taken February 16; please contact me.
I rented a car from this company, car rental eight, and I have not received a confirmation email and can't find any way to get a hold of them to confirm that my wife and I have a car when we arrive at the airport in Halifax. The rental is supposed to be from July 26 to August 9.
My phone number is 519-381-****.
Could somebody contact me regarding the situation? They took the money out of my account on February 16, but I haven't received any emails from them since.
- No confirmation email no booking number only money taken from my visa
Preferred solution: Deliver product or service ordered
Change booking
- - Unable to complete rental due to a system issue at the rental company.
- - Could not reach the company by phone and did not receive a callback.
Unable to complete rental due to issue with system at rental company.
Tried to get in touch with company unable ti by phone them asked for a call back as was time sensitve, didnt receive a call back. Terrible customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSerious overcharge and bad customer service
- - Booking 3472**** shows pickup on Mar 6.
- - Counter was closed, so pickup occurred Mar 7.
- - Insurance and toll-box charges exceeded $500.
I just answered this about 2 days ago. Very unsatisfactory, they didn't seem interested, offered no resolve or compensation for the gross overcharge.
This happened in March 2024. I have rented through CarRental in the past but this time I was sorely disappointed.
The Tampa Airport rental car site closed when my plane arrived.
I was charged for "no show"/cancelation. I was charged for insurance because the rental site wouldn't take my insurance. It was the same insurance accepted the month prior when renting from same company at Tucson Airport.
I wasn't allowed to use my EZ Pass and made to pay for renting the company's toll-box.
Result--additional charge of over $500 even though I paid in full 2 months prior. I filed complaint with Capital One on which I paid for the rental but after CapOne's research with your company it was rejected.
I am still furious and will NEVER rent through CarRental8 again and will recommend no one else does either.
Please respond where/to whom I can lodge a complaint OR contact me with a remedy.
Sincerely,
Barbara Holzel
User's recommendation: Use the typicl companies like Budget, etc. This company sent me offsite from the airport, wouldnt acceot my normal national insurance, made me take their EZ Pass, not the one I brought and without all these add-ons, I was stranded offsite from the airport.
Paid for rental car and can't pick it up
After booking and paying for a rental car through yall I was informed by hertz that I could not take the truck. I want a refund
Reclamo
- - Rented a car in Las Vegas in October 2024; at pickup I was charged again because the reservation didn't appear.
- - I want a refund; I can't reach anyone.
Rente un carro en las Vegas en octubre del 2024 y cuando nos tocó recogerlo tuvimos que pagar de nuevo porque supuestamente no apareció la reservación. Me gustaría recibir un reembolso por favor.
Tengo mucho tiempo tratando de comunicarme con ustedes y no he podido. Gracias por su ayuda.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Dunkirk, New York
Did not receive refund
It is impossible to reach this company. I have not received a refund. I have taken this up with my credit card d company.
User's recommendation: Do not be se this company!
I have to cancel. I'm at York rental and they want$500 additional i can't afford it. money.
Help!!! I need to cancel my car.
They, York, wants an additional $500 that I can not afford. Please cancel my car!
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