CarRental8
Reviews and Complaints
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Verified Reviewer |
College Park, Georgia
Refund
I paid the bill info with the credit card and was charged at Avis when I picked up the car they said I have to get the money back from you to get compensated because youre a third-party company
User's recommendation: Pay attention to what you pay for
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerBooking issue
They took debit card when rental agency don't except debit.even online. It said they did.im disputing transaction.now won'tove bookinf date or to different rental company
Cancel reservation for a different day
My flight got cancelled I will be there tomorrow so I want to change the reservation for tomorrow morning
Minneapolis, Minnesota
Can't find my booking
Saw a lot of negative scam issues from other customers and couldnt contact anyone! Wasted a lot time trying to cancel reservation.
User's recommendation: Negative
Carlsbad, California
Unreturned fees
I rented a car with these guys a few days ago and canceled within a few days before our actual date and they said they were gonna charge me $75 for the cancellation. Thats *** I should get 100% refund.
- Cancellation fee
Preferred solution: Full refund
User's recommendation: Stay away!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStill was not refunded the $50 dollar difference your customer service person said would be refunded by Dollar Rental. Dollar said this was untreated, Carrental 8 was responsible for the $50 shortage
Your customer service rep said my refund would come from Dollar car rental, not carrental 8. This was a lie per Dollar.
User's recommendation: If given my refund I would highly recommend, your customer service rep lied to me about the refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Birmingham, Alabama
BUYER BEWARE!!!!
BUYER BEWARE
I rented a car that I prepaid for online. I was unable to pick up the rental car due to the fact that I did not have a flight in or out of the Birmingham Airport!
This was not disclosed in the Terms & Conditions! Now, not only am I stuck at the airport but I was charged a $75 cancellation fee!!!
HORRIBLE CUSTOMER SERVICE!!! BUYER BEWARE!!!
- Horrible customer service
Preferred solution: Full refund
User's recommendation: DO NOT USE THEM
Renting a vehicle with a Boucher
My reservation was canceled do to COVID-19 , I received a Boucher, that I need to used now to rent a car.
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIssue quickly resolved
Colette(sic) is the agent I spoke with and she was phenomenal. Took ownership of the issue I was having regarding the exchange rate as it pertains to the cost quoted.
Got it resolved quickly. Really appreciate this first time experience with this company.
User's recommendation: Telephone Customer service is excellent.
Woonsocket, Rhode Island
Refund money
very, very hard finding this rightcars at the airport , noone new where it was !! spent 3 hrs at the airport looking and asking for this rightcars rental - no more will i use the car rental co.
User's recommendation: not good with right cars company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tampa, Florida
Scam cancellation policy.
This is a rip off company that acts as a third party booking agent for Budget Rent a Car in LIttlerock, AR. When I originally tried to book with Budget I was redirected to Carrental8.
I didn't think this was going to be an issue until I tried to cancel my reservation. I was told at that time by Carrental8 that I would forfeit a $75 cancellation fee even though my reservation was not for another week. Nowhere on my original confirmation email does it
mention any type of penalty or fee for cancelling.
I have booked hundreds of auto rental reservations during my long business career before I retired and have never had this happen before. This company must take in big money from unsuspecting customers who are unaware of their cancellation policy which I will mention again, is nowhere on the booking or confirmation statements.
- Total rip off company and terrible
- Rude customer service
Preferred solution: Full refund
User's recommendation: Do not do business with this company.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tampa, Florida
Requesting full refund for car rental
We had to have our relatives pick us up in the middle of the night and drive us all the way back to Enfield Connecticut. It was a rather uncomfortable very inconvenient start to a family visit and gathering for our children and grandchildren.
3 hours late we arrived at New Haven Connecticut at 1:30 a.m.
we were scheduled to arrive at 10:15 the car company budget car rental agency closed at 11:00 p.m. I had called several times before the customer service department of budget informed me that they would stay open for the flights that have been delayed so that people can get their cars and that someone would be there to give us the car that we paid for when we arrived at 1:30 there was nobody there so I spoke with somebody at customer service her name was call Leah k a l i a and she informed me to send this email and that she was going to escalate this request for a full refund and I'm asking for no cancellation fee due to the situation we encountered we are senior citizens and we had nobody there to give us our car at 1:30 in the morning we are trying to visit our grandchildren and we would like a full refund with no cancellation fee that's the least you could do to help us in this situation so we really appreciate it and I appreciate you getting back to me as soon as possible by email or my telephone number which is 413-330-**** also I would like to give you the booking number for the car rental the booking number is 411-4** ** also the confirmation number is 281-2**** US3 thank you very much for getting back to me as soon as possible and my name is William Lebrun.
- Great prices
Preferred solution: Full refund
User's recommendation: don't book a flight in the evening in case of delay then you miss your car rental pickup only if they have somebody guaranteed to be at the location to pick up your car!
Modify driver on reservation
Cannot get in touch with someone after hours or you cannot reach a person and no one contact. Or just dont use them
Preferred solution: Full refund
User's recommendation: Don’t pick up car after 5 pm eastern time
Plainview, Texas
Name Change
Need to change reservation wife's name. Stuck here with my family of 7 at thrifty car rental.
No response from request. No phone call it's 136am.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCharged me but didn’t reserve a car
Rented a car a San Diego airport, was charged $500, but no reservation was made, no confirmation number or confirmation email.
No response from customer service.
Do not use this company.
- Fraud
Preferred solution: Full refund
User's recommendation: Look elsewhere
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